Last Updated: June 10, 2026
Privacy Policy
At Sureshwari Elite Smiles, your privacy and the security of your health information are deeply important to us. This Privacy Policy explains what information we collect when you visit our website (sureshwarielitesmiles.com) or our dental clinic in Mansarovar, Jaipur, how we use that information, who we share it with, and the rights you have over your data. This policy is governed by the Digital Personal Data Protection Act, 2023 of India and other applicable laws.
1. Who We Are
Sureshwari Elite Smiles is a multi-specialty dental clinic operating since 1957, co-led by Dr. Prerana Sharma (Pediatric & Aesthetic Dentistry Specialist) and Dr. Akshay Chandra Dadhich (Endodontics, Implants & Aligners Specialist).
For the purposes of this Privacy Policy and the Digital Personal Data Protection Act, 2023, Sureshwari Elite Smiles is the "Data Fiduciary" responsible for the personal data you provide to us.
Contact details of the Data Fiduciary:
Sureshwari Elite Smiles
3/5, SFS Agarwal Farm,
Mansarovar, Jaipur,
Rajasthan 302020, India
Email: sureshwarielitesmiles@gmail.com
Phone: +91 94147 80676 / +91 94609 82608
2. What Information We Collect
We collect different types of information depending on how you interact with us. We only collect information that is necessary to provide you with dental care, respond to your queries, and improve our services.
2.1 Personal Information You Provide
When you book a consultation through our website, call our clinic, or visit us in person, we may collect:
Full name
Email address
Phone number
Date of birth (for medical history)
Postal address (when relevant for treatment follow-up)
Preferred appointment date and time
Reason for visit / chief complaint
Insurance details (if applicable)
Government-issued ID for medical record purposes (only when legally required)
2.2 Health and Medical Information
During your dental consultation and treatment, we collect health information as part of providing dental care. This includes:
Medical history and current medications
Dental history and previous treatments
Allergies and contraindications
Clinical examination findings
Diagnostic imaging (X-rays, 3D CBCT scans, intraoral photographs)
Treatment plans, procedures performed, and outcomes
Prescriptions issued
This information is classified as sensitive personal data under Indian law and is subject to additional protections, including restricted access within our clinical team.
2.3 Information We Collect Automatically
When you visit our website, certain information is collected automatically through cookies, server logs, and similar technologies:
IP address (anonymized where possible)
Browser type and version
Device type and operating system
Pages visited on our website
Time spent on each page
Referring website
Approximate geographic location (city/region level)
Please refer to our Cookie Policy for detailed information about cookies and tracking technologies we use.
2.4 Information from Third Parties
We may occasionally receive information about you from third parties, including:
Referring dentists or doctors (with your consent)
Insurance providers (when verifying coverage)
Google Business Profile (when you book or contact us through Google)
Social media platforms (when you message us via Instagram, Facebook, or WhatsApp)
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide dental consultations, diagnoses, and treatments
To schedule, confirm, and remind you about appointments
To respond to your enquiries and provide customer support
To maintain accurate medical records as required by law
To process payments and issue receipts/invoices
To send appointment confirmations, treatment follow-ups, and important clinical communications
To improve our website, services, and patient experience
To comply with legal obligations under Indian healthcare regulations
To send promotional communications (only with your explicit consent and the right to opt out)
To prevent fraud and ensure the security of our website and clinic operations
4. Legal Basis for Processing Your Data
We process your personal data under one or more of the following legal bases recognized by the Digital Personal Data Protection Act, 2023:
Your explicit consent (for non-essential processing like marketing communications)
Fulfilment of a contract (when you book treatment with us)
Legitimate medical interest (for clinical care, medical records, and patient safety)
Legal obligation (when required by Indian healthcare laws or regulatory authorities)
Vital interest (in medical emergencies)
You have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
5. Who We Share Your Information With
We do not sell your personal or health information to anyone. We may share your information only in the following limited circumstances:
5.1 Clinical Team
Your health information is accessible only to authorized members of our clinical team (dentists, dental assistants, hygienists) involved in your care.
5.2 Service Providers
We work with trusted third-party service providers who help us operate our clinic and website:
Dental laboratories (for fabrication of crowns, dentures, aligners — only relevant information shared)
Diagnostic imaging centers (only when referring you for specialized scans)
Payment processors (when you pay online — only payment data, not health data)
IT and hosting providers (our website is hosted on Framer)
Email communication services (for appointment reminders)
All third-party service providers are contractually bound to protect your information and use it only for the purposes we specify.
5.3 Legal and Regulatory Disclosure
We may disclose your information when required by:
Indian healthcare regulators (e.g., Dental Council of India, State Dental Councils)
Courts of law, government authorities, or law enforcement agencies under valid legal process
Insurance companies (when you authorize a claim)
5.4 Business Transfers
If our clinic ownership or operations change in the future, your information may be transferred as part of that transition. We will notify you in advance if this occurs.
5.5 With Your Consent
We may share your information for any other purpose with your explicit consent.
6. How We Protect Your Information
We take the security of your personal and health information seriously and have implemented appropriate technical and organizational measures to protect it:
Physical security at our Mansarovar clinic, including secured records storage
Restricted digital access on a need-to-know basis
Password-protected and encrypted electronic patient records
Secure transmission of data using HTTPS encryption on our website
Regular backups and disaster recovery procedures
Staff training on patient confidentiality and data protection
Compliance with industry standards for healthcare data handling
While we strive to use commercially reasonable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. How Long We Keep Your Information
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and protect our legal interests.
Medical and dental records: Retained for a minimum of 10 years from the date of last treatment, in accordance with applicable Indian medical record retention guidelines.
Diagnostic imaging (X-rays, 3D scans): Retained alongside medical records for the same minimum 10-year period.
Appointment booking data (non-medical): Retained for 3 years from your last interaction, unless legal requirements specify otherwise.
Marketing consent records: Retained until you withdraw consent or for 3 years from last engagement, whichever is shorter.
Website analytics data: Retained for up to 26 months in anonymized form.
After the retention period, we securely delete or anonymize your information.
8. Your Rights Under the DPDP Act
The Digital Personal Data Protection Act, 2023 grants you specific rights over your personal data. You have the right to:
Access: Request a copy of the personal information we hold about you
Correction: Request that we correct any inaccurate or incomplete information
Erasure: Request deletion of your information in certain circumstances (subject to legal retention requirements for medical records)
Withdraw Consent: Withdraw consent for processing where consent is the legal basis
Grievance Redressal: Lodge a complaint about how we handle your data
Nominate a Representative: Nominate someone to exercise your rights on your behalf in case of death or incapacity
To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within 30 days as required by law.
Please note that some rights, particularly the right to erasure, may be limited where we are legally required to retain your medical records.
9. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how visitors use our site. For detailed information about the cookies we use, please see our Cookie Policy.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website, particularly the appointment booking form and map features.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms (Instagram, Facebook, WhatsApp), and embedded services (Google Maps for our clinic location).
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information:
Framer (website hosting): https://www.framer.com/legal/privacy-policy/
Google (Maps embed, fonts): https://policies.google.com/privacy
Meta (Instagram, Facebook links): https://www.facebook.com/privacy/policy/
11. Children's Privacy
We provide dental care to children of all ages, including pediatric dentistry led by Dr. Prerana Sharma. When treating patients under 18 years of age, we collect health information only with the explicit consent of a parent or legal guardian.
Our website is not directed at children under 18. If you are under 18, please do not submit personal information through our website without your parent or guardian's involvement.
If we become aware that we have collected information from a child under 18 without verified parental consent, we will take steps to delete that information promptly.
12. International Data Transfers
Our clinic operations are based in Jaipur, India, and we primarily store data within India. However, some of our service providers (such as our website hosting platform Framer and Google services) may store data on servers located outside India.
When such transfers occur, we ensure that appropriate safeguards are in place to protect your data in accordance with the DPDP Act and applicable international data protection standards.
13. Grievance Officer and How to Contact Us
In accordance with the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address any concerns or complaints about the handling of your personal data.
Grievance Officer:
[TO BE APPOINTED — recommend Dr. Akshay Chandra Dadhich or designated clinic manager]
Sureshwari Elite Smiles
3/5, SFS Agarwal Farm,
Mansarovar, Jaipur,
Rajasthan 302020, India
Email: sureshwarielitesmiles@gmail.com
Phone: +91 94147 80676
We will acknowledge your grievance within 7 working days and provide a substantive response within 30 days.
If you are not satisfied with our response, you have the right to escalate your complaint to the Data Protection Board of India established under the DPDP Act.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will:
Update the "Last Updated" date at the top of this policy
Post the updated policy on our website
Notify you by email if the changes significantly affect how we handle your information (where we have your email address)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
15. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023, and applicable healthcare regulations. Any disputes arising under this policy will be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Sureshwari Elite Smiles
sureshwarielitesmiles@gmail.com
+91 94147 80676
Thank you for trusting us with your dental care and personal information.